Thank you for choosing to be buy from Silky Dunes Ltd, we are delighted you have shown us your trust (“Silky Dunes”, “we“, “us“, “our“).
We collect personal information for a variety of reasons to provide the best service we can and we are committed to protecting your personal information and your right to privacy.
We take your privacy very seriously.
In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Also, if you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected]
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
WHO WE ARE:
Silky Dunes Ltd is based at 71-75 Shelton Street, London, WC2H 9JQ. Our Company Registration Number is 13033797. We are registered as a Data Controller with the Information Commissioner’s Office who are the supervisory authority for all data protection matters. This means that we decide why and how your personal information is processed.
Collecting and using your personal information:
The main reason we collect personal information is to fulfil your order with us. We also capture information when you visit our social media pages and through our emails app and website (which uses cookies and similar technologies to learn how we can offer better services for you and other customers). We aim to offer transparency around the use of your data and will only process personal data in accordance with applicable privacy laws including the General Data Protection Regulation 2018 and the Data Protection Act 2018.
Marketing:
We rely on different legal reasons to send marketing to you depending on the circumstances. Where the law permits, we send email/SMS correspondence that we consider to be a service related communication, that will not unduly impact on your rights and that you can opt-out from by unsubscribing from email communications, by changing your profile settings within your account or by contacting our Customer Services. We do take our data protection obligations seriously and where the law requires us to ask for your consent to send marketing by email/SMS, we will always do so.
PERSONAL INFORMATION YOU DISCLOSE TO US
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The information you provide to us is voluntary, however if you don’t provide us with this information, we may be unable to provide our services to you or be unable to interact with you in the way you would expect. We collect:
– The personal information we collect may include the following:
– Your name, title and contact details (email address, telephone (including mobile) number, postal address, social media handle;
– Any information you include in correspondence you send to us or in forms you submit when using our site or social media pages;
– Details of your orders and purchases;
– Your marketing preferences;
– The opinions and other information you provide when responding to customer surveys product and customer reviews;
– Any personal information included in your entries to competitions that we run;
– Your identification information when exercising the rights that you have in relation to our processing of your personal information (see further ‘Your rights in relation to your personal information’ below)
– Details of any transactions between you and us;
– Voice recordings of calls you make to our customer service centre and information you give us when you contact us with a query or issue;
– Information you give to us when you contact us with a query or issue;
The following information is collected for newsletter subscribers:
– Name and email address.
Automatically Collected Information
From the site and social media:
– The frequency of your use of voucher and discount codes;
– The internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the site;
– Details of your use of our site, namely, traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our site and details of the webpage from which you visited it;
– The date and time you used our site;
– The pages you visited on our site and how long you visited us for;
– The website address from which you accessed our website;
– Details regarding when and how you consented or otherwise agreed to receive marketing communications from us (including the date you did so); and
– Cookie, pixels and beacon identification information (for more information please see our Cookie Policy).
From other sources:
– From you when you ring our customer services team to place an order
Where we have legally sourced information from 3rd parties such as payment and delivery service providers, advertising networks, social media platforms, analytics service providers, customer review providers, retail solutions and search information providers.
From customers when you supply your details to make a delivery of a gift to you
From automated technologies such as Cookies when you use our website. See our Cookie Policy.
Credit/debit card details are not collecting or stored by Silky Dunes Ltd, but are passed directly via encrypted connection to Stripe for processing.
ANALYTICS
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use or navigate the Website in order to power our site analytics.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information.
This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
DATA TRANSFER
Silky Dunes Ltd. will not share data with any third parties.
We may disclose your personal data in cases where we are required by law to pass on information or we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate, statistics about visitor to our website in order to describe our services, but these statistics will include no personal identifiable information.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You have the right to access personal information we hold about you. Please contact us below for this information.
FONTS
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
– Information about your browser, network, or device
– Your IP address
COOKIES & MONITORING
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible.
These functional and required cookies are always used so that our hosting platform can securely serve this website to you.Also, these analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
HOW LONG DO WE KEEP YOUR INFORMATION
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
WHAT ARE YOUR PRIVACY RIGHTS
In Short: In some regions, e.g. UK and European Economic Area (EEA), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (UK and EEA), you have certain rights under applicable data protection laws. These may include the right:
(i) to request access and obtain a copy of your personal information,
(ii) to request rectification or erasure;
(iii) to restrict the processing of your personal information; and
(iv) if applicable, to data portability.
In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are located in the UK and you believe we are unlawfully processing your personal information, you also have the right to complain to the data protection supervisory authority.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
These Privacy terms were last updated on 8 December 2021.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].